Transform Your Business with RedCat Consulting Group

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Are you striving for enhanced operational efficiency, streamlined processes, and optimal project outcomes? Look no further! RedCat Consulting Group - a leader in business analysis, process mapping, and requirements elicitation - is here to empower your business for success.

We delve deep into your organization’s intricacies, identifying opportunities for improvement and growth. We analyze data, evaluate systems, and provide strategic insights to drive informed decision-making. 

Unlock the potential of your workflows with comprehensive process mapping services. We visualize, optimize, and streamline your business processes, ensuring seamless operations and resource utilization. As part of our process mapping services, we can deliver process maps in static Visio format for process owners to maintain, or we work with Mavim, a BPM platform whereby we can deliver interactive maps that provide better way to manage processes, increase organization agility and implement process improvement. 

Request white paper on the benefits of a Process-Focused Approach.

Success begins with understanding. We excel in eliciting and documenting your business requirements, ensuring that your projects align perfectly with your organizational goals. 

By comparing the existing solution to the desired state, we can identify gaps and align the functionality effectively.  

In partnership with highly experienced independent consultants, we offer expertise in IT consulting services, focusing on Enterprise Resource Management. Services include Project Turnaround, ERP Program Management, ERP RFP Management, and ERP Project Preparation Services. For more detailed information on these offerings, visit our partner site at teambennettconsulting.com 

We are experts at partnering with Microsoft and applying the Success By Design Implementation Framework and the Process Catalogue during our ERP implementations. This framework has been demonstrated to increase project quality and reduce time to D365 product delivery. Click here to learn more about this methodology from Microsoft. 

All of our expertise is brought together in the Preparation Phase, a discovery methodology providing a structured approach to identifying areas for improvement, capturing transformation goals, and designing optimized future processes. 

In today's fast-paced business environment, organizations must continuously strive for process optimization to remain competitive and efficient. This comprehensive methodology consists of four key steps, each building upon the previous one to ensure a thorough and effective transformation.

Before you define a digital transformation roadmap, you need to understand your business model. Your business model shows how you create and deliver value to your customers and how you generate revenue. You need to know who your customers are, what they need, and how you meet their needs. You also need to know the key activities and resources involved in your business.

You can use different techniques or frameworks to describe your business model and how you create value. One framework that we'll use as an example is the Business Model Canvas, developed by Alexander Osterwalder. It's a simple, holistic, and easy-to-understand way to represent your business model. You can use it to map your existing business model and to highlight what aspects of your business model are changing. Then you can align your digital transformation strategy to these changes.

The business model shows the "why" of your business and what it takes to deliver value to your customers.

Your business model can be disrupted or influenced by various factors, both internal and external. These factors create opportunities for transformation. In a world that's changing faster than ever, you need to adapt your business to meet new customer expectations, improve customer experiences, and attract and retain talent. The opportunities for impact are plentiful.

Here are some examples of factors that can trigger changes to your business processes and applications.

• Changes in customer segment
• New channels
• Changes in value proposition
• Changes in customer relationships
• Changes in revenue streams
• Resources and sustainability
• Custom manufacturing
• Partnerships and acquisitions
• Cost and efficiency
• External factors

Factors that disrupt your business model can kickstart your digital transformation. You need to define your transformation goals in business terms, with measurable metrics that you can track over time. These goals might involve several milestones and phases.

Let's look at an example. Your goal is to create a 360-degree view of your customer. You want to see things like their activity history, product purchases, and subscriptions. But this goal doesn't relate to a business outcome or a measurable key performance indicator (KPI). A measurable goal for your digital transformation could be to increase upsell to existing customers by X percent, or to reduce the time to address customer queries by Y percent. To achieve this goal, you need a 360-degree view of the customer.

Although most programs start with a set of business goals, it's important to communicate and remind these goals to the IT and technical teams that implement the solutions. In long-running transformation programs that involve several technologies, teams and partners might lose sight of the actual business goals and focus too much on the technology.

The next stage of the process is discovery, which involves key business stakeholders. With a clear view of your changing business model and transformation goals, you can identify the related business processes and applications that need to change. The discovery exercise should focus on creating clarity around how the business processes and applications need to evolve to meet the transformation goals.

The scope of change might include automating a manual activity to improve productivity, capturing data accurately to improve the effectiveness of strategy, driving user efficiency, or eliminating data siloes to generate insights about your customers.

You should prioritize the changes to maximize and deliver measurable business value continuously, without having to wait for a multi-year transformation program to complete. You should keep the digital transformation in the foreground, with engagement from the business, users, and executive sponsors. Business agility should be the key focus for long-running, comprehensive transformation, or you risk missing business opportunities and losing market share.

Throughout the Preparation Phase, it is crucial to involve relevant stakeholders from different business areas. Their input and collaboration ensure a comprehensive understanding of requirements, foster buy-in for the proposed changes, and facilitate effective communication and knowledge sharing. By involving business stakeholders from the earliest stages, Organizational Change Management begins to occur naturally rather than being left as an afterthought.